About SpotDraft
SpotDraft is one of the fastest-growing legal tech platforms in India, helping high-growth companies like PhonePe, Meesho, Cred, and Unacademy simplify and accelerate the contracting process. By streamlining contract workflows, we save legal teams up to 10 hours a week and help businesses close deals 25% faster. SpotDraft is where legal innovation meets practical execution.
Role: Customer Success & Revenue Operations Associate
Location: [Not specified – likely remote or hybrid]
Experience: 2–4 years
Industry: B2B SaaS / Legal Tech / Startup Ecosystem
Key Responsibilities
1. Pipeline & Performance Management
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Maintain and monitor the health of the Customer Success (CS) and delivery pipeline
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Track key metrics: pipeline creation, closed-lost, closed-won, renewals, churn, upsell
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Collaborate on monthly and quarterly CS forecasting and performance tracking
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Update CRM forecasts and calculate revenue outlook on a weekly basis
2. Process Optimization
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Refine and enforce the CS playbook across different customer segments
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Identify bottlenecks, drive process improvements, and enable better customer engagement
3. Data Management & Reporting
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Maintain hygiene and accuracy across CRM, CS tools, and onboarding platforms
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Build intuitive dashboards and performance reports to drive strategic decisions
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Provide actionable data insights for CS teams to achieve revenue and retention targets
4. Revenue Operations Support
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Streamline booking, billing, and revenue realization processes
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Manage deal desk operations: validate proposals, align contracts, and support planning
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Assist in budgeting and revenue forecasting activities specific to CS functions
5. Implementation Support
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Track onboarding status and implementation progress across all accounts
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Maintain accurate data for customer lifecycle milestones and engagement metrics
6. Enablement & Training
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Contribute to onboarding and continuous training of CS team members
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Automate workflows and re-engineer customer journey touchpoints across the Book-to-Cash cycle
Ideal Candidate Profile
Must-Have Skills & Experience
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2–4 years of experience in Sales Ops / CS Ops, preferably in B2B SaaS
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Hands-on experience with CRM tools: Salesforce, HubSpot
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Familiarity with onboarding and CS tools: Rocketlane, EverAfter, Planhat, Gainsight, or ChurnZero
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Strong data proficiency: Advanced Excel, Power BI, Google Data Studio, Tableau
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Strong documentation and collaboration skills
Nice-to-Have
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Knowledge of Causal, Mosaic, biglittle.ai, or other revenue intelligence platforms
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Exposure to Python/R for advanced analytics
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Experience in workflow automation or process re-engineering in fast-paced startup environments
Why Join SpotDraft?
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Top-tier team: Work alongside the brightest minds in legal tech
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Ownership & Impact: Drive meaningful projects from day one
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Exposure: Collaborate with industry leaders, VCs, and entrepreneurs
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Fast-paced growth: Join a high-performing team that values innovation, directness, and ambition
Our Core Values
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Delight the Customer
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Be Transparent. Be Direct.
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Be Audacious
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Prioritize Outcomes
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Elevate One Another
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Take Ownership. Be Passionate.
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Improve by 1% Every Day
SpotDraft is proud to be an equal-opportunity employer. We celebrate diversity and are committed to building an inclusive workplace for all.
If you’re ready to make a tangible impact in the legal tech space and grow with a company redefining how contracts work—this role is for you.
Link to official notification- LINK
